Cancellation policy

Refund & Return Policy

Replacements & Order Issues
We want you and your kids to be happy with Bug Badges. If:

  • Your order arrives damaged,

  • An item is missing, or

  • You receive the wrong kit,

Please contact us within 14 days of delivery. We’ll offer a replacement shipment or a refund/credit, depending on the situation.

Lost Packages
If your package appears to be lost in transit, please reach out to us. We’ll help track it and, if necessary, arrange a replacement or refund.

Order Cancellations

  • You may request a cancellation before your order has shipped.

  • Once an order has been packed and handed off to the carrier, it can no longer be cancelled or refunded, but we will still replace any items that arrive damaged, incomplete, or incorrect.

To request a cancellation, contact us with your order number as soon as possible.

Subscriptions
For subscription plans, you may cancel at any time to stop future renewals.

  • Cancellations apply to future charges only.

  • Past shipments are non-refundable, but we will replace any kits that are damaged, incomplete, or lost in transit.

If a renewal is processed before you cancel, that month’s kit will still ship and is treated as a completed order.

Questions?
If you’re unsure whether your situation qualifies for a replacement, refund, or cancellation, contact us and we’ll do our best to help.